Support Center

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Watch step-by-step video guides for setting up PureVPN on every platform.

Help Topics

Popular Help Topics

Download the installer from our download page, run it, and sign in with your account credentials. The setup wizard will guide you through the rest.

Try connecting to a server closer to your location, switch to WireGuard protocol, and ensure no other apps are limiting bandwidth.

Open the PureVPN app, click on the server location field, and browse or search for your desired country or city.

Yes. PureVPN uses AES-256 encryption for your data and stores account information securely. We never share personal data with third parties.

Log in to your PureVPN account, go to Subscription, and follow the cancellation steps. You can also contact support for assistance.

PureVPN's obfuscated servers are designed to work in countries with strict VPN restrictions. Contact support for the latest server recommendations.